Conflict Resolution

Conflict Resolution

Conflict Resolution is a course designed to provide leaders with the essential skills and techniques to effectively manage conflicts within their professional environments. As a leader, you may encounter situations where conflicts arise between staff members, patients, and families. This course will offer practical tools and strategies to help you navigate such situations with confidence and professionalism. By learning how to address conflict constructively, you can create a more harmonious and productive workplace. This course is beneficial for those looking to enhance their leadership and problem-solving abilities.

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  • Lessons: 5
  • Number of tests: 2
  • Hours: 1.0 hours
  • Students who are studying this course: 87
What you will learn
  • Recognizing different conflict resolution styles
  • Active listening and effective communication skills
  • Techniques for managing and resolving conflicts
  • Developing a conflict resolution action plan


    • Introduction to Conflict ResolutionIntroduction to Conflict Resolution
    • 13 mins
    • Conflict Resolution StylesConflict Resolution Styles
    • 11 mins
    • Active Listening and Communication SkillsActive Listening and Communication Skills
    • 5 mins
    • Knowledge Review Knowledge Review
    • 4 mins
    • Conflict Management TechniquesConflict Management Techniques
    • 5 mins
    • Developing a Conflict Resolution Action PlanDeveloping a Conflict Resolution Action Plan
    • 6 mins
    • Exam- Conflict Resolution Exam- Conflict Resolution
    • 15 mins

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