Conflict Resolution

Course Description

Conflict Resolution is a course designed to provide leaders with the essential skills and techniques to effectively manage conflicts within their professional environments. As a leader, you may encounter situations where conflicts arise between staff members, patients, and families. This course will offer practical tools and strategies to help you navigate such situations with confidence and professionalism. By learning how to address conflict constructively, you can create a more harmonious and productive workplace. This course is beneficial for those looking to enhance their leadership and problem-solving abilities.

What will be taught topics

• Recognizing different conflict resolution styles
• Active listening and effective communication skills
• Techniques for managing and resolving conflicts
• Developing a conflict resolution action plan

Lesson list

• Introduction to Conflict Resolution
• Conflict Resolution Styles
• Active Listening and Communication Skills
• Knowledge Review
• Conflict Management Techniques
• Developing a Conflict Resolution Action Plan
• Exam- Conflict Resolution