Resident Interaction and Communication

Course Description

"Resident Interaction and Communication" is a course designed for assisted living staff to improve their skills in communicating and interacting with residents. This course aims to give staff a basic understanding of effective communication techniques with seniors and how to deal with various challenges. Staff will also learn about active listening and non-verbal communication in conveying empathy and understanding. The course will also cover the principles of resident-centered communication, emphasizing the importance of respecting the residents' needs, preferences, and individuality.

What will be taught topics

• Understanding the basics of communicating with seniors
• Active listening skills and techniques
• The importance of non-verbal communication
• Strategies for communicating with residents who have communication impairments
• Strategies for communicating with residents who have memory problems
• Respect for residents' individuality and requests

Lesson list

• Introduction to Communication with Seniors
• Active Listening Skills
• Non-Verbal Communication
• Knowledge Review
• Strategies for Residents with Communication Impairments
• Communicating with residents with memory problems
• Respecting Residents' Preferences and Requests
• Knowledge Review
• Exam- Resident Interaction and Communication